Product Care and Warranty Information
PRODUCT CARE & WARRANTY INFORMATION
Genuine Leather Products
Cleaning Instructions:
1) Dust or wipe gently with dry cloth. Do not rub in one spot. This can cause additional shine.
2) For stains use damp warm cloth. Dry immediately to avoid absorption.
3) For hard to remove stains use mild hand detergent (Joy or Dawn) followed by damp cloth then dry cloth.
4) Do NOT use any alcohol based cleaning products as this will remove the color from the material.
5) Lysol Disinfectant Spray used per directions may be used on products that are not-imprinted or blind-debossed imprinted, but NOT on hot-stamped foil imprints.
* Avoid rubbing one spot repeatedly as it can put a shine on the leather. Instead clean the entire product with a circular motion.
* Never use chemicals, abrasives or bleach as they will dry out the material causing premature aging.
* Excessive moisture over long periods of time can cause leather to shrink and distort which would not be covered by the warranty.
Felt should be brushed to clean (or lint brush). Do not use liquid as it can absorb and spoil the product.
Care Instructions:
Genuine leather has thickness to it. As such, items should be stacked neatly face to face to avoid denting surface from pressure.
For outdoor use, Mothers VLR for vinyl, leather, and rubber may be used for cleaning, conditioning, and protecting. It provides UV protection and reconditions material for longest lifetime. Call Polar to purchase.
Synthetic Leather Products
Cleaning Instructions:
1) Wipe down surface with a warm damp cloth.
2) For hard to remove stains use mild hand-detergent (Joy or Dawn) followed by damp cloth then dry cloth.
3) For sanitizing, a bleach solution can be used if it is diluted 1:10.
4) Lysol Disinfectant Spray used per directions may be used on products that are not-imprinted or blind-debossed imprinted, but NOT on hot-stamped foil imprints.
5) Do NOT use any alcohol based cleaning products as this will remove the color from the material.
* Avoid rubbing one spot repeatedly as it can put a shine on the material. Instead clean the entire product with a circular motion.
* Never use chemicals, abrasives or undiluted bleach as they will dry out the material causing premature ageing.
* Do not allow products to become soaked in liquid. Never clean products in dishwasher!
Felt should be brushed to clean (or lint brush). Do not use liquid as it can absorb and spoil the product.
Maji-Clean Stain Removal Stick is designed for removal of ink, lipstick, and other stains. It can be used on faux leather products. It is not recommended for suede. Use the stick as directed on the label. Rub some onto the stain, wait thirty seconds and remove the stain with a clean cloth. Repeat if necessary. For stubborn stains, allow the Ink Removal Stick gel to remain on the material overnight.
Care Instructions:
1) Synthetic leather has thickness to it. As such, items should be stacked neatly face to face to avoid denting surface from pressure.
2) For outdoor use, Mothers VLR for vinyl, leather, and rubber may be used for cleaning, conditioning, and protecting. It provides UV protection and reconditions material for longest lifetime
WARRANTY
All Polar products come with a 1-year prorated warranty against manufacturing defects.
Guarantee covers:
* placemat and coaster stay-flat.
* stitching not to break or unravel
* adhesive not to fail
Normal wear and tear is excluded from warranty. Normal wear and tear includes:
* customer generated scratches, cuts or marks in finish
* naturally occurring patina in leather is a characteristic not a defect.
* damage due to improper care (see care & cleaning instructions above), including but not limited to dropping items, striking edges against hard surfaces. cleaning with abrasive cleaners or dishwashers, soaking product in liquids, indentations caused by improper stacking of items.
Please email Sale@the-polar.com with any warranty claims. Defective product(s) must be returned to Polar for inspection. If Polar cannot correct the defect, the customer will receive a prorated amount of their purchase price that can be used as store credit.